Senior Business Analyst

Enea Global Services

Date: 08.2019 — Present

Responsibilities

- Gather user requirements, organize and attend meetings in order to determine the functional requirements;

- Analyze user requirements and turn them into system requirements, ensure understanding and validating with all projects team members;

- Validate the technical solution and systems impact;

- Design technical requirements based on agreed solutions for new/existing flows developed/need to be developed related to a new requirement/project;

- Design and parametrize integration APIs between diffrent internal/external systems ( SOAP and REST protocols;

- Offer support for the implementation after delivering the technical design document; work with internal team and also with vendors;

- Take ownership of the end to end requirements related to data propagation ( from source systems to target systems);

- Create documentation for different solution architecture;

- Perform data analysis and evaluation in order to anticipate possible impacton existing processes;

- Provide active support in developing and testing of new proposed and designed solutions;

- Perform analysis of new system capabilities and functionalities in order to support new solutions or performance improvement;

- Ensure the fact that solution design and implementation are aligned with business requirements;

- Ensure after the flow/API/interface is delivered in production that is working according to designed solutions and business requirements.

Middle Business Analyst

Telekom Romania

Date: 07.2016 — 07.2019

Responsibilities

- Monitoring of big releases (project based). This means monitoring of the new implementation that need to be put on production from the solution discussion faze, development, testing, implementation on production and post production behavior.

- Creating, analyzing and validating detailed functional specifications on specific internal projects ( developing new applications, new interfaces, new functionalities);

- Implementation of new internal procedures in order to optimize performance and to extract more accurate the values in KPI reports;

- Communication/negotiation of solutions with Business/Development teams in regards to new implementation. 

- Analyze internal IT activities and propose other approaches in the processes in order to optimize, reduce solving time and be more focused on delivery to business and manage the application of the changes;

- SPOC (single point of contact) with internal departments (business and IT) in regards to all operational issues. This activity it may consist of managing and monitoring of interventions on test and production environment ( Go/No Go,planning, detail, clarifications, etc.),critical issues, incident with high/critical priority ( applications, system interfaces, network), monthly reviews of KPI’s and organizing of weekly meetings.

- Facilitating access for colleagues to business knowledge, experience,implementation methods, standards and procedures in order to improve the quality of work at team level;

- Informing my superiors and the beneficiaries about the status of assigned tasks, periodically and at request with purpose of handling efficiently the department’s resources;

Middle Business Analyst

Business Analyst Collection Department

Date: 12.2014 — 06.2016

Responsibilities

Responsible for the improvement of the collection strategies to ensure minimum bad debt, DSO and involuntary churn

- Collection System analysis in order to resolve potential conflicts betweenthe conditions set in the system and optimize the impact on the collection objectives;

- Manage end-to-end the collection process in the relationship with partner collection in order to achieve the principal indicators of collection process ;make recommendations for improvement and implementing the necessary measures in order to reach the KPI’s.

- Estimate and calculate commissions according to outsource results;

- Forecasting the suspensions and outbound volume;

- Ensuring the support for IT Department - business decisions related to collection actions which needs to be implemented in production (timeline construction/modification);

- Develop and implement collection strategies to ensure minimum bad debt and involuntary churn;

- Develop analysis based on actual collection actions evolution (residential and business segments) - build in excel and power point;